FAQ

These are a few frequently asked questions about massage therapy below. If you cannot find the answer to a question you are looking for, please feel free to contact me and I will be more than happy to help!

Frequently asked questions

What do I wear during treatment?


You may wear as much or as little clothing as you wish, whatever makes you feel comfortable. You will be covered by a sheet and blanket at all times. I will uncover one area at a time for treatment and will cover it again when I am finished. I will always explain the treatment plan in detail, along with which part of the body I will be uncovering and touching. If you are uncomfortable with the treatment plan, you can let me know at anytime, and I will modify it to your comfort level.




Is my massage covered under insurance?


Many extended health benefit plans cover massage therapy treatments provided by a registered massage therapist (RMT). If you are not sure, contact your insurance company and ask the following questions: How much coverage do I have?
Is there a deductible? Is it per calendar year (i.e., January – December)?
Is there a maximum amount per visit?
Do I have to obtain a doctor’s note before receiving a massage in order to submit a claim for benefits? If you are covered for massage therapy under your health benefit plan you can provide your insurance company with the receipt of treatment and you will be reimbursed through them up to your maximun amount. If your insurer is eligible for direct billing, I can submit your receipt on your behalf.




Are massage treatments painful?


While some massage techniques can be slightly painful, deep pressure is not always required. If you feel I am using too much or too little pressure, or you don’t like a particular technique, please let me know. If you feel yourself tensing against the pressure, please ask me to ease up. Communication is key to a successful massage therapy treatment. If you opt for a deep tissue massage please be aware that you may experience some soreness or discomfort over the the next day or two. This is completely normal and is similar to the soreness that is sometimes felt after exercise.




What can I expect during my first visit?


If you have not filled out a health history form online, please arrive 5-10 minutes early to your first appointment so you can fill out the form in our office. Once this form is filled out I will take you to the treatment room where we will discuss why you have come in for a massage and what your goals for treatment are. Your treatment will take place in the time remaining after this brief interview. I will exit the room to allow you to change in privacy. During treatment, your body will remain fully covered by the sheets and blankets on the massage table, except for the specific area being treated at that time. You may request changes to your treatment at any time, and if at anytime you feel uncomfortable please let me know right away. If you have any questions, you can ask them before treatment starts, or at any time during or after the treatment. Once the treatment has ended I will leave the room so you can get dressed. Once you are dressed please open the door and I will advise you of any self-care you may need to help you reach your desired goals.




How do I book an appointment?


I am happy to offer online booking! Please click the 'Book Appointment' button on the homepage or at the top of the Treatments page. If you cannot find a time that suits you, or do not want to book online, you are able to book an appointment by email, over the phone, or through the contact section located at the bottom of each page. If you cannot reach the receptionist or myself by phone, please leave a message with your name and number and I will get back to you.




Do you offer direct billing?


Yes, I offer direct billing through most major insurance companies. Please contact me to find out if your insurer is eligible for direct billing.




What is Cupping Therapy?


Cupping treatments use a combination of massage strokes and suction to lift, separate, and stretch underlying soft tissues. Cups may be applied on an affected area and moved over the surface in a gliding motion, or possibly put on a fascial adhesion or trigger point for a short time to reduce or eliminate it. Cups are typically left in place for 5-10 minutes. Cupping procedures may leave light to dark red marks on the skin that disappear in 5 to 10 days. These marks are not painful.





LOCATION

Email: vivemassagetherapy@gmail.com

 

Phone: 613.909.6109

Opening Hours:

 

Monday: 10am-2:30pm

Tuesday: 12pm-4:30pm

Wednesday: 12pm-4:30pm

Thursday: 6pm-7:30pm

Sunday: 10am-2:30pm

* Other appointment times may be available by request

CONTACT

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